Sustaining Performance in Financial Sector E-Businesses: Best Practices and Lessons Learned

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The dotcom world brought-in many forms of online transactional businesses (e-businesses). The financial industry was the first to adopt the innovations of the e-business era due to the resulting efficiencies and a direct impact on their profits. The author's many years of research focused on studying and investigating the reasons for sustainability of performance in these e-businesses. This paper focuses on the characteristics and best practices of information centric e-businesses, such as the financial trading systems, that lead to sustained and successful performance. These e-businesses are created with the assumptions that information richness will facilitate their performance and they thrive on it. The paper investigates the impact of eight selected characteristics on the sustained performance of financial trading systems.



Published Citation

Jain, R. (2016). Sustaining performance in financial sector e-businesses: best practices and lessons learned. International Journal of Process Management and Benchmarking, 6(1), 112-132.