Title

The Impact of Structured Training on Knowledge and Perceived Job Performance of Child Support Professionals

Document Type

Article

Publication Date

1-1-2014

Abstract

Using data from the New Jersey Child Support Institute, this article evaluated the professional knowledge of child support workers before and after a training program and examined how changes in knowledge influenced their perceived job performance. The findings found that child support workers only answered 54.5% of the questions correctly on the pre-training assessment. The training program significantly improved workers' knowledge of child support enforcement and that the increase in knowledge was associated with a 0.64 standard deviations of perceived job improvement for worker. The findings highlight the importance of training in a continually changing profession.

DOI

10.1080/03643107.2013.853012

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