Comparative Content Analysis of Professional, Semi-Professional, and User-Generated Restaurant Reviews
Document Type
Article
Publication Date
10-20-2017
Journal / Book Title
Journal of Foodservice Business Research
Abstract
This study examines the content of professional, semi-professional, and user-generated reviews. By comparing these three review types, this study was able to identify characteristics and factors unique to each type of review. Although, the amount of discourse in a particular factor varied, food is clearly the most important review factor regardless of review type. Semi-professional reviews emphasize atmosphere and décor more than both newspaper and user-generated reviews, while price factors were more prevalent in semi-professional reviews and user-generated reviews than in newspaper reviews. Understanding the varied structures of review types provides guidance for both restaurateurs and review users.
DOI
10.1080/15378020.2016.1219170
MSU Digital Commons Citation
Parikh, Anish; Behnke, Carl; Almanza, Barbera; Nelson, Doug; and Vorvoreanu, Mihaela, "Comparative Content Analysis of Professional, Semi-Professional, and User-Generated Restaurant Reviews" (2017). Department of Hospitality and Tourism Faculty Scholarship and Creative Works. 5.
https://digitalcommons.montclair.edu/hospitality-tourism-facpubs/5
Published Citation
Parikh, A. A., Behnke, C., Almanza, B., Nelson, D., & Vorvoreanu, M. (2016). Comparative content analysis of professional, semi-professional, and user-generated restaurant reviews. Journal of Foodservice Business Research, 20(5), 497–511. https://doi.org/10.1080/15378020.2016.1219170