Document Type
Article
Publication Date
3-1-2022
Journal / Book Title
International Journal of Society Culture and Language
Abstract
Among those with chronic health conditions, the effective use of digital health services may foster more productive physician-patient encounters. This study examined the contribution of e-health literacy to patient communication behaviors and patient satisfaction. A cross-sectional survey was administered to a sample of Indian adults with chronic health conditions. Hierarchical regression analyses indicated that e-health literacy directly predicted increased communication self-efficacy, patient empowerment, and reduced communication apprehension. Subsequent indirect effects tests showed that through these motivating factors, e-health literacy indirectly predicted increased patient communication and patient satisfaction. Overall, the findings indicate that the benefits of e-health literacy extend beyond digital information seeking more favorable medical consultations. Overall, enhancing chronically-ill patients’ digital health skills can lead to more productive medical consultations and better long-term health maintenance.
DOI
10.22034/ijscl.2022.527739.2149
MSU Digital Commons Citation
McKinley, Christopher; Limbu, Yam; and Ganesan, P., "Examining the Impact of E-Health Literacy on Indian Adults’ Patient Satisfaction: An Investigation of Intervening Communication Processes" (2022). College of Communication and Media Scholarship and Creative Works. 73.
https://digitalcommons.montclair.edu/scom-facpubs/73
Rights
© 2022 This article is open access under CC-By license
Published Citation
McKinley,C. , Limbu,Y. and Ganesan,P. (2022). Examining the Impact of E-Health Literacy on Indian Adults’ Patient Satisfaction: An Investigation of Intervening Communication Processes. International Journal of Society, Culture & Language, 10(1), 58-70. doi: 10.22034/ijscl.2022.527739.2149