The Impact of Structured Training on Knowledge and Perceived Job Performance of Child Support Professionals

Authors

Chien Chung Huang, Rutgers - The State University of New Jersey, New Brunswick
Chieh Wen Liu, Rutgers - The State University of New Jersey, New Brunswick
Bradley Forenza, Montclair State UniversityFollow
Andrew J. Germak, Rutgers - The State University of New Jersey, New BrunswickFollow
Mia Sena, Rutgers - The State University of New Jersey, New Brunswick
Katie Findley, Rutgers - The State University of New Jersey, New Brunswick

Document Type

Article

Publication Date

1-1-2014

Abstract

Using data from the New Jersey Child Support Institute, this article evaluated the professional knowledge of child support workers before and after a training program and examined how changes in knowledge influenced their perceived job performance. The findings found that child support workers only answered 54.5% of the questions correctly on the pre-training assessment. The training program significantly improved workers' knowledge of child support enforcement and that the increase in knowledge was associated with a 0.64 standard deviations of perceived job improvement for worker. The findings highlight the importance of training in a continually changing profession.

DOI

10.1080/03643107.2013.853012

MSU Digital Commons Citation

Huang, Chien Chung; Liu, Chieh Wen; Forenza, Bradley; Germak, Andrew J.; Sena, Mia; and Findley, Katie, "The Impact of Structured Training on Knowledge and Perceived Job Performance of Child Support Professionals" (2014). Department of Social Work and Child Advocacy Faculty Scholarship and Creative Works. 128.
https://digitalcommons.montclair.edu/social-work-and-child-advocacy-facpubs/128