The Impact of Structured Training on Knowledge and Perceived Job Performance of Child Support Professionals
Document Type
Article
Publication Date
1-1-2014
Journal / Book Title
Human Service Organizations: Management, Leadership & Governance
Abstract
Using data from the New Jersey Child Support Institute, this article evaluated the professional knowledge of child support workers before and after a training program and examined how changes in knowledge influenced their perceived job performance. The findings found that child support workers only answered 54.5% of the questions correctly on the pre-training assessment. The training program significantly improved workers' knowledge of child support enforcement and that the increase in knowledge was associated with a 0.64 standard deviations of perceived job improvement for worker. The findings highlight the importance of training in a continually changing profession.
DOI
10.1080/03643107.2013.853012
MSU Digital Commons Citation
Huang, Chien Chung; Liu, Chieh Wen; Forenza, Bradley; Germak, Andrew J.; Sena, Mia; and Findley, Katie, "The Impact of Structured Training on Knowledge and Perceived Job Performance of Child Support Professionals" (2014). Department of Social Work and Child Advocacy Faculty Scholarship and Creative Works. 128.
https://digitalcommons.montclair.edu/social-work-and-child-advocacy-facpubs/128
Published Citation
Huang, C. C., Liu, C. W., Forenza, B., Germak, A. J., Sena, M., & Findley, K. (2014). The Impact of Structured Training on Knowledge and Perceived Job Performance of Child Support Professionals. Human Service Organizations: Management, Leadership & Governance, 38(2), 135–145.